Privacy Policy & Terms of Service

Last updated: April 20, 2026

1. Who We Are

UnSeenAssistance.org is a registered 501(c)(3) nonprofit organization dedicated to supporting hospitality workers and their families through education, skills training, family stability programs, and community outreach. Our website is located at unseenassistance.org.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a donation. By using our website, you agree to the practices described in this policy.

Contact Information:
Email: [email protected]
Phone: (760) 533-4240
Website: unseenassistance.org

2. Information We Collect

We collect information in the following ways:

Information You Provide Directly

When you make a donation, contact us, or sign up for updates, you may provide your name, email address, mailing address, and payment information. Payment details are processed securely by Stripe and are never stored on our servers.

Automatically Collected Information

When you visit our website, we automatically collect your IP address, browser type, operating system, referring URLs, pages visited, and the date and time of your visit. This information helps us understand how visitors use our site and improve our content.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies, including Google Analytics and Google Ads conversion tracking, to measure website performance and the effectiveness of our advertising campaigns.

3. How We Use Your Information

We use the information we collect to:

  • Process and acknowledge your donations and send tax receipts
  • Send program updates, impact reports, and newsletters (only if you opt in)
  • Respond to your questions and support requests
  • Improve our website content and user experience
  • Measure the effectiveness of our Google Ad Grants campaigns
  • Comply with legal obligations and nonprofit reporting requirements
  • Prevent fraud and protect the security of our systems

4. Donation Processing

All donations are processed securely through Stripe, a PCI-DSS compliant payment processor. UnSeenAssistance.org does not store, transmit, or have access to your full credit card number or banking details.

By making a donation, you authorize us to charge the amount specified to your payment method. For recurring donations, your payment method will be charged on the agreed schedule until you cancel. You may cancel a recurring donation at any time by contacting us at [email protected].

UnSeenAssistance.org is a registered 501(c)(3) nonprofit organization. Donations may be tax-deductible to the extent permitted by law. You will receive a donation receipt via email for your records.

5. Cookies & Tracking

Our website uses the following tracking technologies:

ServicePurposeType
Google AnalyticsWebsite traffic analysis and visitor behaviorAnalytics
Google Ads (gtag.js)Conversion tracking for Ad Grants campaignsAdvertising
StripeSecure payment processing and fraud preventionPayment
VoomlyVideo embedding and playbackMedia

You may disable cookies in your browser settings, but doing so may affect the functionality of our website. To opt out of Google Analytics tracking, visit Google's opt-out page.

6. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

  • Service Providers: We share data with trusted service providers (such as Stripe for payment processing) who assist us in operating our website and programs, subject to confidentiality agreements.
  • Legal Requirements: We may disclose information if required by law, court order, or government regulation.
  • Nonprofit Partners: We work in partnership with StopTheAnger.org. We may share aggregate, non-personally identifiable data with partner organizations for program coordination purposes.

7. Your Rights

You have the following rights regarding your personal information:

Access
Request a copy of the personal data we hold about you
Correction
Request correction of inaccurate or incomplete data
Deletion
Request deletion of your personal data (subject to legal obligations)
Opt-Out
Unsubscribe from our email communications at any time
Portability
Request your data in a portable, machine-readable format
Objection
Object to certain types of data processing, including direct marketing

To exercise any of these rights, contact us at [email protected].

8. Data Security

We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for all data transmitted through our website, secure hosting infrastructure, and restricted access to personal data within our organization.

While we take reasonable precautions to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

9. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at [email protected] and we will promptly delete that information.

10. Terms of Service

By accessing and using the UnSeenAssistance.org website, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website.

Permitted Use

You may use this website for lawful purposes only. You agree not to use our website in any way that violates applicable laws, infringes on the rights of others, or disrupts the operation of our services.

Intellectual Property

All content on this website, including text, images, graphics, and logos, is the property of UnSeenAssistance.org or its content suppliers and is protected by copyright law. You may not reproduce, distribute, or create derivative works without our written permission.

Donation Refund Policy

Donations are generally non-refundable. However, if you believe a donation was made in error, please contact us within 30 days at [email protected] and we will review your request on a case-by-case basis.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to These Terms

We reserve the right to update these Terms of Service and Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes are posted constitutes your acceptance of the revised terms.

11. Limitation of Liability

UnSeenAssistance.org provides this website and its content on an "as is" basis without warranties of any kind, either express or implied. To the fullest extent permitted by law, UnSeenAssistance.org shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of this website.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our Terms of Service, please contact us:

Organization: UnSeenAssistance.org
Phone: (760) 533-4240